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FAQ



Ordering/Shipping Information

How long will it take to receive my order?
Please check our Shipping Information page for more shipping details and for UPS Ground shipping times from our warehouse to your shipping location. We ship with UPS Ground unless a faster service is selected.

I live in the area. Can I come pick up my order?

Yes, you can we do have a retail presence.
Our address:

Chicagoland Sports Cards
793 South Buffalo Grove Road
Buffalo Grove, IL 60089

 

Do you ship to International locations (outside the United States)
Currently, we only ship to the United States. Sorry, but we do not ship to other International locations. The shopping cart will calculate s/h costs during the checkout process, depending on your location and the weight of the order (you will be able to see shipping options before the payment screen.)

Does the free shipping apply to Alaska and Hawaii?
Our Free Shipping promotion only applies to shipping within the continental U.S. and will be shipped via UPS Ground.

I paid with Paypal and I want to ship to an address that is not my Paypal Confirmed Address.
Sorry, but we can only ship to your confirmed address through Paypal.

What is your return policy?
All sales are final. Refunds/exchanges are not accepted. The only exception is if we make an error with the order. Under certain circumstances (upon approval from Chicagoland Sports Cards), items returned will be subject to a 15% re-stocking fee.


Product Information

I'm very interested in a certain product, but I don't see it on your web site. Can you get it?
Chicagoland Sports Cards carries a wide selection of sports and non-sports products. If you are looking for something that we don't carry, please Contact Us and we will do our best to track it down for you at a reasonable price!

Are your boxes/cases factory sealed and unsearched?
Yes, ALL our boxes and cases are Factory Sealed and Unsearched!

What is the difference between Hobby and Retail?
Hobby products have better odds for pulling inserts such as memorabilia or autograph cards. They also cost more than retail for this reason. Some products have inserts that are exclusive ONLY to Hobby boxes. Almost all our boxes are hobby and we always state whether a box is hobby or retail.

I didn't get the stated Game Used or Autograph odds stated on the box/case. What can I do?
The insertion ratios per box/case are stated on average across the entire production run and not always guaranteed per box/case. Any issues regarding content/quality should be directed to the Card Manufacturer. Save the box/case/receipt if you can (they sometimes ask for the serial number).